Reference

How tk7 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process payments through bKash, Nagad, or Rocket, and keep your access secure.

Account data protectedbKash, Nagad, Rocket payment data handled securelyYour rights, clearly statedBangladesh-region scope
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tk7 How tk7 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply standard security practices across every part of your account — from the moment you register to every bKash, Nagad, or Rocket transaction you make. Here is how we handle the key areas of your data.

Account Security

Your account is protected with password hashing and OTP verification on login. We do not store raw passwords, and session tokens expire after inactivity to limit exposure.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

We keep your account data for as long as your account is active and for the period required by financial and legal obligations after closure. You may request deletion of non-mandatory data by contacting support.

Requesting Changes

To update, correct, or request removal of your personal data, contact support via live chat or email. We will verify your identity before making any changes to your account record.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about this policy, want to request your data, or need to report a concern, our support team handles privacy requests directly. You can reach us through live chat on the platform, by email, or through the in-account help section. We aim to respond to all data-related requests within a reasonable timeframe under applicable law.

Live Chat Open the chat widget from your account dashboard. Available during our support hours for account and privacy queries.
Email Support Send your data request or privacy question to our support address. Include your registered account details so we can locate your record.
In-Account Help Log in, go to the Help section, and submit a privacy request directly. This is the fastest path for account-linked data queries.

Common Questions About This Policy

Here are the questions we hear most often about how your data is handled on this platform.

We collect your name, contact details, and the wallet identifiers you provide for bKash, Nagad, or Rocket. We also log device and session data when you access your account.

We do not sell your data. We share it only with payment processors like bKash, Nagad, and Rocket as needed to complete transactions, and with any authority required by applicable law.

Transaction and identity records are kept for the period required by financial regulations in applicable regions. Non-mandatory data can be requested for deletion through our support team.

Contact support via live chat or email with your registered account details. We will verify your identity and provide your data within the timeframe required under applicable law.

You can request deletion of non-mandatory data at any time. Mandatory records tied to financial transactions may need to be retained under applicable law regardless of your request.

Yes. Wallet references and transaction identifiers are stored with access controls and retained only for the period required by financial regulations. We do not store full wallet credentials.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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